Question
I have requested for a refund, may I know how long it takes?
Answer
Option 1: Refund via Bank Transfer
Option 2: Refund via Credit Card
Option 1: Refund via Bank Transfer
After submitting your request for a deposit refund, you will receive a confirmation email ensuring you have given the correct details. After confirmation, the refund process will take up to 3 working days.
Option 2: Refund via Credit Card
After submitting your request for a deposit refund, you will receive a confirmation email ensuring you have given the correct details. After confirmation, the refund process will take 7-14 working days. Note that the refund will be reflected into the user's card statement.
Note: The refund process might take longer if the user does not respond to the confirmation email.
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