Problem
I scanned the QR code and confirmed my order. No powerbanks are being ejected!
Solution
Sorry for the inconvenience. There may be a few reasons why this issue is happening.
- Our mobile chargers are set to eject only at 80% capacity to ensure that all our users have a fair experience. The mobile chargers in the charging station may still be charging. Please try again in 10 minutes.
- The charging station may be experiencing some network difficulties and is unable to complete your request. In this event, please send us a report using the ChargeUp app. If you still intend on renting a mobile charger, please use the app to locate the next nearest ChargeUp charging station.
- Your registered mobile device may be experiencing some network difficulties. Please ensure that your mobile device has an active internet connection and try again.
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