Oops! I have returned the powerbank that I rented, but the timer in the ChargeUp app is still running!
Don't worry! We got you!
- Keep on hanging! Allow our system to detect the return of the powerbank, this process can take around 2-3 minutes.
- If the timer in the ChargeUp app is still running, please close the app and ensure it is not running in the background.
- If you are still experiencing any difficulties, please contact us immediately using our support channels and we will ensure that it is resolved!
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