Question
Are you facing some issues with our app? Are you interested in having a ChargeUp station in your outlet or event? Wondering how you can contact us?
Answer
We are more than happy to take in your inquiries and concerns via the following channels!
Option 1: Contacting us via our social media
Option 2: Use the in-app live-chat feature
Option 4: Using the chat button in our website.
Option 1: Contacting us via our social media
You can contact us via our social media on Facebook and Instagram “@ChargeUpMY”. Press the message button and send us your inquiries.
Option 2: Using the in-app live-chat feature
You can use the live-chat feature available in the ChargeUp app at the bottom left corner in the Home page.
Or
Go to the Charge Up menu (
) and click on "Help" and choose the live chat option to contact us
Option 3: Email us!
Email us at support@chargeup.asia and our customer service officer will respond to your inquiries.
Option 4: Using the chat button in our website.
Visit our website chargeup.asia and head to the “Help Center” page.
- Click on the “Chat” button located at the bottom right corner of the page.
Want to have a ChargeUp station at your cashier table? Planning for an event and you do not want to run out of juice?
Visit our website chargeup.asia and click on the "Contact Us" button located on the top-right corner.
Scroll all the way down, fill in the contact form and we will get back to you!
Note: - Our agents will get back to you via the live chat from Monday - Friday between 10:30AM - 9:00PM
- Please ensure that your contact number is updated as we might have to call you.
Follow us on our social media:
ChargeUp 
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